Frequently Asked Questions

There are different plans available for eComchain POS. How will I know how to choose the right one?

Answer: First & foremost take the time to understand the specific needs, your store. Establish your total technology budget. If necessary, break it down into the things you need this year and things that can wait until Next year. You can always talk with our executives who are ready to support you by customizing your solution in the most economical way possible; and obviously, you can try out our product by getting a free trial.

Should I buy the point of sale hardware or the retail software first?

Answer: The single biggest mistake retailers make when choosing a new retail POS system is buying the point of sale hardware before the retail software. The retail software you choose to run your retail business may not be compatible with your new point of sale hardware. Not all scanners, weight scales, or card readers will work with all retail software packages. Buying both the point of sale hardware and the retail software from the same vendor can reduce or eliminate compatibility issues and can often reduce your overall technology costs.

How will a retail POS system help me make more money?

Answer: A retail POS system can help you increase your profits in many ways. Quicker, more reliable checkouts mean less manpower is needed. Sales reports allow you to maximize your inventory levels and control costs. Built-in loyalty programs encourage higher ticket averages and repeat business from your customers. Integrated ecommerce services generate additional revenue from Internet sales

How can a retail POS system help me run my business more efficiently?

Answer: A good retail POS system increases your efficiency by eliminating unnecessary work. Instead of using separate systems for your retail, mail order, ecommerce, and wholesale divisions, choose one retail software package that can manage your entire business. Choose a retail POS system that increases your speed of service with faster ticket entry, on-the-fly data entry, and data-driven lookups.
Make sure that the retail software you choose can automate all of your process-oriented tasks, such as physical count, purchasing, label printing, and customer loyalty.

I have a lot of volunteers and elderly that work at my store. Isn't it too complicated to teach them how to work a computerized retail POS system?

Answer: Learning the basics of a retail POS system is just as easy as learning to use a cash register, and if someone makes a mistake, it's much easier to correct that mistake on a point of sale system—plus you'll have a detailed transaction record of the mistake.

Many of today's user-friendly retail POS systems feature touchscreen technology. Your cashiers can use their fingertips or a mouse to touch the large, color-coded buttons to process sales. Any concerns you have about training seasonal employees or volunteers will be relieved when you see how easy touchscreen interface is.

I already have an electronic cash register, why should I spend the money for a retail POS system?

Answer: While an electronic cash register is a suitable way to track money, installing a retail POS system will simplify your life as well as your customers. With a retail point of sale system, you'll streamline operations, increase checkout times, make more money, increase efficiency, keep better inventory records, and have the most robust reporting capabilities right at your fingertips. The right retail point of sale system will pay for itself over and over again with its functionality.

Is my store too small to benefit from a retail POS system?

Answer: More than likely, you can't afford not to have a retail point of sale system. Today's retail POS systems come in all sizes and are designed to fit businesses of any size—from single location mom-and-pop shops to the mega-chains with thousands of locations. Do your research, distinguish your wants from your needs, and talk to some technology vendors. You'll find that there is a retail POS system out there that meets your needs—and your budget.

What type of database should I choose?

Answer: Any retail software package with inventory management and reporting features will have some underlying database. This database is where all of your items, customers, and sales history are stored. The underlying databases differ among various software manufacturers.

The key to choosing the right database lies in its format. You want to choose a broadly-understood data format that offers compatibility with third-party software applications. With the right data format, you can view your data just about any way you want to. For example, retail software based on Microsoft SQL may offer compatibility with Crystal Reports® or Microsoft® Excel. Compatibility with third-party applications gives you unlimited reporting and analysis options.

Why is scalability important in retail software?

Answer: A scalable retail software package will grow with you as your business grows. Choose a retail point of sale system that can readily accommodate additional users, additional workstations, and additional stores. When considering your future growth, keep in mind features you may one day need, such as multi-currency support or support for multiple tax rates across different regions. If history is a concern, make sure that the retail software you choose can store years and years of data.

Please input your query below



2275, 16 Cross road, 21 A Main road,
Sector 1, HSR Layout, Bangalore, India




+91 860 622 4533
+91 974 733 5284
+91 892 134 6782